In the case that you get this message when trying to upgrade your Spotify account, please open a ticket at https://spotifygg.freshdesk.com/support/tickets/new with the following details:


Subject: Family plan is FULL

Description: Order ID: 91de9701-d44d-497a-960e-dbcb0fdabXXX (Enter your Order ID here)

Spotify Email: Enter the Spotify Email that you already replace.

Activation key: RPSAPOZX1OXEKT0LLKWAOQXXX (Enter your activation key that you used to upgrade the Spotify account that you mentioned above)


Our support team will review your issue and give you a solution as soon as possible.