F.A.Q.

How do I upgrade my account? (video tutorial)
Hello, this is a video tutorial on how to upgrade your account . Watch this video or follow the instructions below: 1.- In the main page, click on ...
Mon, 14 Oct, 2019 at 10:39 AM
What to do if my account is not premium anymore?
In order to resolve this issue, please visit https://spotify.gg/replacements. In the input box, supply the SPOTIFY Email that got downgraded. For a...
Mon, 14 Oct, 2019 at 11:09 AM
What to do if my country is not in the list?
Head over to https://spotify.gg/register write down your activation key and click on Create Account and our website will create your own personal account....
Tue, 22 Oct, 2019 at 2:29 PM
The Family plan you tried to join is full
In the case that you get this message when trying to upgrade your Spotify account, please open a ticket at https://spotifygg.freshdesk.com/support/tickets...
Mon, 14 Oct, 2019 at 11:10 AM
Received an address from a different country
Even if you selected the right country from the list and you got a different address, enter that address on the Spotify verification just like if it was fro...
Mon, 14 Oct, 2019 at 10:52 AM
This email has already been replaced or lost your replacement key
If you are getting this error, please contact the live support or open a ticket at https://spotifygg.freshdesk.com/support/tickets/new with the following de...
Mon, 14 Oct, 2019 at 9:24 AM
What to do if I did not received my activation key?
Your activation key will be delivered to your email instantly, in some cases, this may take up to 1 hour to receive it. Make sure to check your junk and spa...
Mon, 14 Oct, 2019 at 9:09 AM
This email has already been invited on our website
In case you get this error, it means that you already requested an upgrade to that email. Spotify only allows one upgrade per year. If you upgraded tha...
Mon, 14 Oct, 2019 at 9:54 AM